Terms and conditions for MyOnlineCLINIC

This page contains information regarding terms and conditions for the use of the Igennus Healthcare Nutrition wellness services, provided via MyOnlineCLINIC.

Igennus Healthcare Nutrition is the sole owner of MyOnlineCLINIC and all associated products and services. Any other company offering similar services under the same name is of no connection to Igennus and therefore Igennus is not liable for any information or consequences of engaging with these services.

The information and services are provided as part of the online clinic experience and are not intended as a replacement for standard medical care. Igennus Healthcare Nutrition accepts no liability for outcomes as a result of engaging with the services when medical advice has not been sought.

The aim of the services provided by Igennus Healthcare Nutrition through MyOnlineCLINIC is intended to guide and support people towards making more healthy lifestyle and dietary choices and not to provide diagnoses, treatment or alternative care for any existing health conditions.

Our nutritionists are bound by strict professional standards and ethics, as determined by the Association for Nutrition. You can read more about these here.

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to any products or services, or close them indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Igennus Healthcare Nutrition provides a variety of Health and Nutrition products and services which can be accessed through this website. By accessing any part of the website, or by submitting data online to us (Igennus Healthcare Nutrition), you accept this legal notice in full and agree to comply and remain bound by these Terms. If you do disagree or do not accept compliance with these legal terms in full, you must leave the website igennus.com or any microsite, subdomain or other website address operated by us, immediately and must not submit any data to us online.

We, Igennus Healthcare Nutrition, may review and change this legal notice at any time by updating this web page. You should check the website from time to time to review the current legal notice, because it is binding on you. Certain parts of this legal notice may be superseded at any time by expressly designated legal notices or terms.

Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland. Igennus Healthcare Nutrition makes no representation that any information, product or service referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this website from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

This website is for information only. Igennus Healthcare Nutrition has used reasonable care and skill in compiling the content of this website but makes no warranty as to the accuracy or applicability of any information on this website and cannot accept liability for any errors or omissions.

From time to time you may see information or references to medical or health information and services. Information contained in this website is for information purposes only and is no substitute for proper medical diagnosis or treatment and you should consult your doctor if you have any questions or concerns relating to your health or in connection with any medical condition.

Igennus Healthcare Nutrition shall not be liable to any person for any loss or damage that may arise from the use of the website or any of the information contained in any of the materials on this website. The information contained in any such materials is not intended nor implied to be a substitute for professional medical advice nor is it intended to be for medical diagnosis or treatment, whether by medical practitioners or nursing staff.

We reserve the right to withdraw or amend these terms and conditions, including any service we provide, without notice at any time. It is your responsibility to regularly check and to ensure compliance with these terms as they are legally binding on you. We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, Igennus Healthcare Nutrition may restrict access to some parts of our site, or our entire site, or limit access to users who have registered with us. Your access to and use of this website may be terminated by us by notice with immediate effect at any time and for any reasons or no reason.

The confidentiality of your information is of paramount concern to Igennus Healthcare Nutrition. Igennus Healthcare Nutrition fully complies with Data Protection Legislation and its confidentiality obligations. Information submitted to Igennus Healthcare Nutrition over this website is normally unprotected until it reaches us. You agree that your registration data and certain other information about you will be processed in accordance with our Privacy Policy.

Consultation Ts&Cs

Your rights to cancel and applicable refund.

Most Appointments carry a charge if cancelled by providing short notice. Minimum notice periods may vary, and therefore please refer to your booking confirmation for specific details on any charges that may apply. Subject to rules below which impose a charge for any cancellation giving less than 24 hours’ notice, you may cancel your appointment at any time within 7 days of making your booking.

You will be charged the full charge if you fail to attend your appointment.

When you make an appointment, payment will be taken from the nominated debit or credit card immediately. Refunds will not be offered for late cancellation or non-attendance.

Subject to the following terms, you have the right to cancel or reschedule your appointment providing you do so with a minimum of 24 hours’ notice.

If you cancel a booking by providing sufficient minimum notice and you have made any payment in advance, we will refund these amounts to you.

We may have to cancel an appointment due to an event outside of our control or the unavailability of the relevant Professional. We will promptly contact you if this happens. If we have to cancel an appointment and you have made any payment in advance, we will refund these amounts to you.

Information about Igennus Healthcare Nutrition

This website is provided and operated by Igennus Healthcare Nutrition;  Registered in England No. 4934116
and with registered offices at Igennus Healthcare Nutrition, St John’s Innovation Centre, Cowley Road, Cambridge, CB4 0WS.

If you have any questions regarding this website, our operations or products and services then please contact us at:

Igennus Healthcare Nutrition
St John’s Innovation Centre
Cowley Road

References to “website”, “site”, “App” or Application” means the Igennus Healthcare Nutrition website, and all products and services and associated websites and terms which are a part of or can be accessed via this website.